Most problems can be dealt with as a matter of coarse and through normal conversation. However, in the unfortunate event that a customer should feel the need to make a formal complaint Thomas The Caterer has the following procedure;

If there is any claim arising from our obligations under the guarantee, then any such claim should be emailed to whatscooking@thomasthecaterer.co.uk or a letter sent to:

Thomas The Caterer Limited, Thomas Towers 2.0, The Manor Unit 35, Tur Langton, Leicestershire, LE8 0PJ.

Alternatively, telephone the company on 0116 3260 529 followed up by email or letter.

The company will commit to responding to any such written request within 5 working days of receipt. The company will commit to any verbal request within 3 working days.

Thomas Bower,
Founder,
Thomas The Caterer Ltd